Privacy Policy
Last updated: October 2026
Information We Collect
When you place an order or create an account, we collect:
- Email address
- Name and contact information
- Shipping and billing addresses
- Order details and purchase history
- Phone number (for shipping notifications)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Send back-in-stock and restock notifications (if requested)
- Provide customer support via email and WhatsApp messaging
- Improve our services and website
Third-Party Services
We use trusted third-party services to operate our business:
- Payment Processing: We accept Visa, Mastercard, American Express, Discover and Zelle. We do not store your banking or card information.
- Email Communications: We use email services to send order confirmations and notifications.
- Messaging: We use Twilio for SMS and Chatwoot for support conversations; WhatsApp Business via Meta's Cloud API is available as an additional support channel.
- Shipping: We share your shipping address with carriers to deliver your orders.
SMS/Text Messaging
By providing your phone number and opting in, you agree to receive text messages from Nova Amino LLC, including order updates (order received, payment received, shipped, delivered, and cancelled notices), customer-support replies, and, if you opt in separately, flash-sale alerts. Message frequency varies. Message and data rates may apply. Consent to receive these messages is not a condition of any purchase.
Reply STOP (or PARAR) to opt out at any time, START to resume, or HELP (or AYUDA) for help. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We never sell or rent mobile numbers or SMS consent.
How to opt in, what we send, and how to stop: Text Messaging (SMS) Program.
Data Security
We implement appropriate security measures to protect your personal information. Your data is stored securely and accessed only as needed to provide our services.
Your Rights
You may request to view, update, or delete your personal information at any time by contacting us.
Data Deletion
To request deletion of your personal data, contact us at support@novaamino.com with the subject line "Data Deletion Request." We will process your request within 30 days and confirm once your data has been removed from our systems.
Contact Us
If you have questions about this Privacy Policy, please contact us at: